Terms and conditions
Shipping and tracking
Whether you choose normal shipping (12-15 working days, USD 12) or fast delivery (3-5 working days, USD 35), your package will be registered. Upon shipping of your watch, you will receive a tracking number and you can then follow your package.
Taxes and duties
Depending on your country of residence, you may be requested to pay some import duties by your country’s custom authorities. These fees are the receiver’s responsibility and are not included on the invoice from AUTEUR.
All AUTEUR watches are covered with a two-year limited warranty. The warranty is valid worldwide from the date of purchase.
During that period, should your timepiece become inoperative due to a defect in materials or workmanship, please email us at email@example.com.
Please include in the email the details of your purchase (date, retailer…) and state the nature of the defect.
This warranty is not applicable to accessories (battery, strap) and to wooden parts.
This warranty does not cover normal wear and tear or damage caused by accidents or negligence.
Exchange and return
We do not accept returns of any items, all sales are final.
However, if your product is defective, please refer to the “Warranty” section.